Effective Date: 16/06/2025

Dr. Chandika Wewelwala (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and store your information when you visit our website https://drchandika.com.au

01. Collection of Personal Information

We may collect personal information through:

• Direct input via our contact or inquiry forms
• Online appointment bookings through a third-party provider, Healthshare.com.au, including name, contact details, Medicare information, and health concerns
• Automated means, such as browser cookies and analytics tools

Note: Appointment bookings are managed by Healthshare.com.au, an independent service provider that operates its own secure booking platform. While we trust Healthshare’s privacy and data handling practices, we recommend reviewing their privacy policy for full details.

If you are not comfortable providing your personal details online, please call our reception directly to book your appointment via telephone.

02. Use of Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device to help us:

• Understand how visitors use the website
• Improve site functionality and performance
• Enable features such as online forms and appointment scheduling

You can manage or disable cookies via your browser settings, although doing so may affect website functionality.

03. Website Analytics

We use tools like Google Analytics to collect anonymised data about how visitors interact with our website. This may include:

• The pages visited
• Time spent on the site
• Traffic sources
• Device type and location (non-identifiable)

This information helps us optimise the user experience and content delivery.

04. Purpose of Collecting Information

Your information may be used for:

• Responding to inquiries and managing appointments
• Providing medical information or updates
• Website improvement and security
• Compliance with legal and professional obligations

We do not sell or share your personal data with third parties for marketing purposes.

05. Data Storage & Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Secure server environments, SSL encryption, and access control mechanisms are used where applicable.

06. Disclosure of Information

We may disclose your personal information to:

• Healthshare.com.au, for managing online appointment bookings
• Healthcare providers directly involved in your care
• Government or regulatory bodies if required by law
• Trusted third-party service providers (e.g. website hosting, analytics)

All service providers we work with are required to comply with Australian privacy laws and maintain confidentiality.

07. Access, Correction & Complaints

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Make a complaint if you believe we have breached your privacy

To do so, please contact us using the details below.

08. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.

09. Contact Us

If you have any questions about this Privacy Policy or would like to make a request or complaint, please contact:

Email: admin@cleelandspecialists.com.au
Phone: 03 9793 9043
Mail: 129 Cleeland Street,Dandenong Victoria 3175, Australia

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law, technology, or our practices. The latest version will always be available on our website.